NorthCollect

NorthCollect – Digital Debt Collection and Debtor Follow-up

Send unpaid invoices straight from Zenegy on to professional handling – in a few clicks.

NorthCollect takes care of all the follow-up. You don't have to send payment reminders, follow up or manage the communication – and you keep a full overview along the way.

With NorthCollect you get:

• A professional debt collection partner – that takes over and manages the whole process
• Direct Zenegy integration – find open/unpaid invoices and send them to debt collection in a few clicks, with no manual duplicate work
• Live customer dashboard – a full overview of the status, amount, documentation and next steps for each case, in real time
• No cure, no pay – no start-up cost; you only pay a 10% success fee on successful recovery
• Automated case flow – from payment reminder to debt collection notice to debt collection, in one digital process
• A partner, not an automation tool – NorthCollect takes over the follow-up itself and the communication with the debtor, and makes sure your case is well founded from the first contact
• Data-driven and structured – all information, status and documentation in one place
• Peace of mind – you never lose the overview, even when the case has been passed on

Choose NorthCollect when you want more than automatic reminders – when you want a partner that handles the process professionally while you stay in control.

How the NorthCollect integration works in Zenegy

The NorthCollect integration lets you send an unpaid invoice from Zenegy to NorthCollect in a few clicks.

Once the integration is activated, the user can connect their Zenegy account to NorthCollect. The user can then choose a relevant invoice in Zenegy and send it to NorthCollect for assessment.

NorthCollect automatically fetches key information from Zenegy, including the invoice number, customer details, amount, due date and the invoice document. The user is then asked to confirm or fill in the last details, such as contact person, phone number, the debtor's details, whether the invoice is disputed, and any comments.

When the case is submitted, NorthCollect receives it as an assessment. NorthCollect then reviews the case manually. If the case is ready for further handling, it can be converted into a debt collection case. If information is missing, NorthCollect contacts the customer.

Onboarding:

• The customer finds NorthCollect in Zenegy's app/partner overview under “Debt collection”.
• The customer clicks NorthCollect and is taken on to the connection flow.
• The customer allows NorthCollect to fetch relevant invoice information from Zenegy.
• The customer chooses the unpaid invoice they want to send for assessment.
• NorthCollect fetches the invoice information and the invoice document from Zenegy automatically.
• The customer fills in or confirms the last details, such as contact person, phone number, the debtor's details, whether the invoice is disputed, and any comment.
• The case is sent to NorthCollect as an assessment.
• NorthCollect reviews the case.
• If information is missing, NorthCollect contacts the customer.
• If the case is suitable, NorthCollect can convert the assessment into an actual debt collection case – the customer is informed.

Setup

1. Go to Zenegy's app overview –> Debt collection.
2. Find NorthCollect.
3. Click connect/activate integration.
4. Log in to Zenegy if you are asked to.
5. Approve access to the relevant invoice information.
6. Choose the invoice you want to send to NorthCollect.
7. Confirm the information in the NorthCollect form.
8. Click submit.
9. NorthCollect reviews the case and gets back to you if needed.
   

Important to know

NorthCollect doesn't create a debt collection case automatically straight away. The case is first received as an assessment, so the information and documentation can be reviewed. This makes sure the case is suitable for further handling before it moves on in the process.

About NorthCollect

North Collect makes debt collection simpler, digital and clearer for businesses that want an efficient way to handle unpaid invoices. The platform brings the debt collection process together in one place and helps create structure, automation and better follow-up on amounts owed. This makes it easier for businesses to reduce administration, keep the overview and increase the chance of faster payment, without spending unnecessary time on manual processes.

• Digital platform for debt collection and unpaid invoices
• Better overview of payment reminder and debt collection cases
• Less manual work in the follow-up process
• A more structured process from invoice to payment
• An efficient solution for businesses that want to optimise their accounts receivable management