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Go to Zenegy's login page and tap Forgot password? just above the password field. Enter your email and tap Reset password. You'll then get an email with a link where you choose a new one.

If you've kept your number and turned on Mobile, tap Choose how you want to receive your code when you log in, and choose Mobile. You'll then get the code by text message as before. Otherwise, log in with one of your backup codes, and then turn on Mobile in a browser under User Profile › Two-factor authentication.

If you have neither text messages nor backup codes, ask your employer's administrator to reset your two-factor authentication. You'll then get an email where you tap Log into Zenegy and set up two-factor authentication again. See the guide to two-factor authentication.

Look in your spam or junk folder, and wait a moment before you try again. Also check that you're logging in with the email you registered with. If you still can't find anything, ask your employer's administrator.

Codes by text message can be sent to most foreign numbers, but not to US numbers, for example. If you have such a number, use an authenticator app, such as Microsoft or Google Authenticator.

Try logging in in a browser at auth.zenegy.com with the email you registered with. If the app is playing up, delete it, install it again and log in again. If that doesn't help, your employer's administrator can reset your login.

Your employer sends the invitation once you've been added as an employee. The email comes from Zenegy, so check your spam folder too. The link works for 24 hours. If you haven't received it, or it has expired, ask your payroll administrator for a new one. Until then you can't log in, even if you've been told about a payslip.

Then you're creating a company, which you don't need to do as an employee. Your employer has created the company and you, and sends you an invitation by email. Follow the link in it and create your login there. If you haven't received an invitation, ask your payroll administrator.

Try your old email. It works as your user name, even if the address has been closed. If you can't remember the password, ask your employer to write to our Customer Care with the company's CVR number and your employee number, and Customer Care will reset it.

If you change your email or phone number, update it in a browser under User profile › Profile before you lose the old one. Only you can do this.

In the app, or in a browser at auth.zenegy.com. You can also tap Log in on this page and choose Log in to Payroll. The first time, you create your login in a browser, not in the app.

If your employer has you log in with Microsoft, tap Log in with Azure and use your Microsoft login, not a Zenegy password.

Your employer pays your salary. Zenegy calculates it, but the company approves the pay run, and the money comes from its own bank. If your pay hasn't arrived, talk to the person in charge of payroll.

In the app under Payslip. When you log in, you land on your latest payslip, and you can also open it as a PDF. On the web you'll find your payslips under Payslips.

Yes. You can still log in and see your payslips for as long as your former employer keeps them in Zenegy. Your login is your own and stays with you when you leave, and if you've been with more than one employer, you switch between them under My employers in the app.

If you logged in with your work email, it still works as your user name, even after the address has been closed. If you no longer have access to your work email, you can get access with your private email instead: if you can still log in, you change the email yourself under User profile › Profile.

If you're missing a payslip, ask the company for it. If it sent your payslips to e-Boks, you'll find them there too.

You can also see the pay your employer has reported in eIndkomst on skat.dk.

Then you keep your login. When you get the invitation from your new job, tap Connect user profiles and log in with your email and password. You'll then have both employers in one login. An email can only belong to one login. See how to connect the profiles.

Your new employer must have created your employment and invited you on the right email. If you use the same email as before, remember to connect your user profiles when you follow the invitation. Otherwise Zenegy only shows your previous employer.

Your employer. The company runs its payroll in Zenegy, so talk to whoever is in charge of payroll.

Delete the Zenegy app, install it again and log in again. If it still plays up, you can use Zenegy in a browser in the meantime.

No. The first time, you create your login in a browser, on a computer, tablet or phone, from the link in the invitation. After that, you log in to the app.

Try registering in a browser. If it works there, it's the app playing up. If it doesn't work there either, ask your employer's administrator to check that you have access to time registration.

Each registration has a status in the app, Pending, Approved or Rejected. Under Registration of hours, Mileage and Expense registrations, for example, you can show them by status.

You correct your contact information yourself under My profile in the app, and your banking details too, if your employer allows it. If you change banks, update your account before the next payroll run.

The email and phone number you log in with are changed in a browser under User profile › Profile. The email under My profile isn't always the one you log in with. For anything else, contact your employer.