We’re here to help.You’re in safe hands.
Zenegy Help Center.
Payroll Help Center
Payroll runs, holiday and employees.
Numbers Help Center
Bookkeeping, invoices, VAT and expenses.
Portfolio Help Center
Your clients, teams and administrators.
Time Help Center
Time tracking, projects and payroll. In Danish.
People who actually respond.
Free support. Just skilled people helping you move forward — by phone, email or chat during opening hours.
Monday-Friday 9.00-15.00*
- Log in and chat with us
- +45 70 22 22 16
Quick answers. Ready to help. Free support. Just skilled people who help you move forward when you need us.
- Trustpilot Score
- 4.7
- Customer satisfaction (YTD)
- 87
- Onboarding on time
- 100%
- Avg email response time
- 29m
- Customer care team
- 17
Questions about
help and support.
Didn't find the answer?
We're right here.
- Log in and chat
Anders, Lisa and Customer Care are ready
I'm an employee. Where can I get help?
If you work for a company that uses Zenegy, you'll find answers about logging in, your password, a new phone and your payslips on the page for employees. Your employer can help you with most of it too.
I can't log in. How do I reach you?
Call us on +45 70 22 22 16 during opening hours, or write to Payroll support, Numbers support or Expense support. The chat needs you to be logged in. If you're an employee, the page for employees helps with logging in.
What does the asterisk next to the opening hours mean?
Normal opening hours for support by phone, chat and email are Monday-Friday 9.00-15.00. Around the monthly pay run, we have extended opening hours on selected days, when we open earlier. See the dates in the Help Center.
Can I get help outside opening hours?
Yes. Our AI chatbot and Help Center are open around the clock, so you can always move forward. If you need a person, our Customer Care Team is ready on chat, email and phone during opening hours.
Does it cost extra to get help?
No, support is free. We answer your questions, show you where in the system to do what, and help with calculations. If we need to take you all the way through a heavier task, such as reversing a payslip (a minus payslip), that's paid consultancy from DKK 1,200 per hour started, excluding VAT. Questions about legislation and collective agreements are for your accountant or employers' association. Book a consultant in the Help Center.